Customer Service – Improving Hospitality Business

The customer care service has a huge impact on the hospitality business. In fact, this business is running solely because of this particular service. Each and every client meets the customer service providers of the hotel or restaurant and judge the hotel through the type of services he gets from them. It is safe to that the customer care agents are the ones who can either make your business or bring it down.

However, there are ways through which you can make sure that your customer service is never bad enough to let that happen. You can make your system so strong that nothing can touch your reputation. There are some hospitality business secrets that are promised to enhance your customer care services and make sure that the clients are always satisfied with the services they are getting.

Here are some of the well kept secrets that will be helping you to give the best customer experience to your clients at all time.

Make Good First Impressions:

The saying “first impression is the last impression” is so true. The hotels that fail to make a good first impression are always unable to keep their clients. In the hospitality business it is very vital for the hotel to maintain their decorum and keep the client smiling when he enters the hotel. If you have been able to make your client satisfied in the first few minutes then you can be sure that he will leave the hotel happily. It is as simple as that.

Train The Staff:

The hospitality business is very much like acting. The customer care staff has to be on their toes at all the times. The people who will have direct contact with the client always have to smile (even if they are not feeling like it), they will always have to be courteous and maintain their cool. The client can act like a Diva, he can be unreasonable and he will definitely make you angry. However, just like any other business you will have to keep on smiling and tend to them in the best way you can.

These tips will sure make your hospitality business thrive.

Dubai Launches ‘U’ve Got Meal’ – A door to door Food Service

Dubai, a name of luxury, pleasure, and hospitality is now on board to introduce a door to door food services under the name of ‘U’ve Got Meal’. What I like about Dubai is that it keeps on introducing something new, interesting, which adds joy to daily life routines. It seems to be another trick by Dubai to make its customers happy and enhance customer experience. The core purpose of this program is to boost healthy eating habits among people of Middle East. The program includes healthy menu, weight loss methods and nutrition for wellness. Online enrollment facility is being provided and each client is given special attention and bespoke nutritional plan.

How  Program Contributing in Healthy Living

‘U’ve Got Meal’ Program’s aim is to bring positive change in lifestyles which will have a strong impact on wellbeing of each and every individual.

• Online Registration

Online registration facility is being provides for people to have free body weight analysis. Dieticians design customized meal programs keeping in mind customer’s health, allergies, eating habits and preferences.

• Services at Home

For various checkups and blood test, ‘U’ve Got Meal’ will provide services at home. No doubt the entire process is tried to be made as easy as possible. Readymade meals are saving the fatigue of food planning, cleaning and cooking.

• Regular Monitoring of Customer’s Progress

Dieticians regularly monitor customer’s progress every week as per defined objectives. Relationship managers also guide people to achieve their targets with minimum efforts.

Mitun De Sarkar, Sr. Dietician and Partner, ‘U’ve Got’ Meal said:

“Starting a health food program that begins with professional guidance can provide a deeper insight into every individual’s requirements since each one’s body is unique and therefore has unique nutritional requirements. Our meals are pre-portioned and avoid the hassle of counting your calories while it is designed to help clients meet specific goals such as weight loss, general wellness, muscle build-up, cleansing the body of toxins, etc. Following nutritional guidelines for each client our chefs with tremendous culinary expertise prepare high quality meals.”

No doubt ‘U’ve Got Meal’ program is going to be a motivating tool for UAE people to change their lifestyles and enjoy a balanced healthy live. Of all other, this is best step towards customer service, allowing people quality meals and good health.

The Critical Expanding Role of Nursing for Patient Care in UAE

Emirates with its huge customer care plans in other sectors, is now majorly focusing towards betterment of patient care. UAE’s health care sector is taking measures to establish high quality, patient centric medical system to ensure best health care services. Among other factors UAE is giving special attention to nursing, as it has high impact on hospital’s culture and patient’s health. Nurses are being involved in training programs to develop ability of assessment, diagnosis, outcome identification, evaluation and patient look after.

Measures to Improve Performance of Nursing Department

The UAE Nursing and Midwifery Council were established in 2009 to promote nursing profession and implement best nursing system in emirates hospitals. This council established standards of nursing practice in three domains:

• Domain 1: This domain involves ethical, professional and legal training of nurses to develop e a good culture inside hospital.
• Domain 2: In this section nurses are being trained to maintain high standards of patient care, management, promotion of health and maintaining interpersonal relationships.
• Domain 3: The third category involves practices for quality development in terms of services, care and hospital environment.

DHCC organized a two days inniative nursing education and training programs at a highly visible ratio. UAE has introduced a mentorship model in which each nurse is trained with a highly experience leader. This model has proved to be successful in enhancing nurse patient interaction and patient support services. At nurse development conference in UAE the major focus is how to empower nursing profession to play the integral part in health care sector. As the nursing continues to develop, the standards of patient care and treatment activities will increase.

Benefits of Training Programs

A drastic change in health care sector can be observed if nurses are properly trained and given advanced knowledge of new technologies. Training can develop competency to identify health issues and provide relief services in case of life threatening situations. Knowledge of modern devices and technology help to use devises like ECG machines, chest tubes, and femoral sheets easy and flawless. Nurses can give tips regarding patient health to family facilitating quick recovery.

In short UAE‘s goal is to deliver best customer support and patient care services by empowering its nursing sector.

Best Practices in UAE Customer Service

As the business market of the world is growing rapidly creating huge competition the primary differentiating factor is quality of customer services. Owing to the need of time, Emirates has maintained best customer service programs to facilitate their customers. UAE market is leading in competition with other markets like China and Japan through its right judgment based on customer experience. The essentials of UAE customer service which makes it different from rest of the world are its fast speed of redressal, transparency of process, customer satisfaction, cooperation with complaint process and supportive attitude towards customers. UAE organizations are now shifting their focus from product centric to customer centric.

A survey recently carried out on UAE customer support programs reveal that RAKBANK, Mashreq and Standard Chartered hold the top three positions in maintaining incredible services for customer support and satisfaction. They have earned top rank by developing decision trees to identify customer behavior and response. With the changing demands of time they have made amendments to provide high standard services to all customers.

Change in Customer Service over Time

In the modern age with advancements in internet and telephonic technology, the UAE customer service infrastructure is revised accordingly. Nowadays customers are far more powerful and not hesitant to complain. Word of mouth has been given importance, with customers reaching out through social media to share their point of view about different countries. Thus each company is trying to develop its communities on various social networks to analyze their progress and deficiencies.

Policies on Post Sales Service

UAE companies have adopted an approach to develop a friendly journey with their customers, providing them financial solution that matches their needs. Accessible services like web chats, social networks, online and other telephonic services are being provided 24/7 to facilitate customers.

Approach towards Customer’s Complaint

Excellence in customer service is among the core values of UAE companies. They consider customer’s concern, problems and needs to be treated as priority. One of the major sections of customer support program is to investigate the complaints and solve them as soon as possible. Fast responsive system is developed to answer all queries and requests of customers.

No doubt the secret for success of UAE market is hidden in its incredible customer service. Various emirates industries like travel, hospitality, IT and Telecom are trying to achieve every possible height in their customer support programs and thus becoming the world’s top market.